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Refunds and Returns

At Joa Bath and Body we are committed to customer satisfaction. If for any reason you are not satisfied with your purchase, please contact us (within 30 days)so that we can make it right. We will make arrangements for an exchange or refund.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
We apologize but the original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in an insured, traceable method to the address below.
Joa Bath and Body
610 Route 400 E
Casselman, ON K0A 1M0