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Refund Policy

At Joa Bath and Body we are committed to customer satisfaction. If for any reason you are not satisfied with your purchase, please contact us so that we can make it right. We will make arrangements for an exchange or refund as long as it has been within the 30 day time frame.  Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. We apologize but the original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in an insured, traceable method to the address below.

Joa Bath and Body
1974 County Rd. 8
Casselman, ON K0A 1M0